We will instead make sure the queue works much better so that it's a fast process for everyone and is always a fair playing field. "We will not allow streamers to bypass the login queue in the future. We tell people that Path of Exile league starts are a fair playing field for everyone, and we need to actually make sure that is the reality. It's completely understandable that many players were unhappy about this. "Instead of offering viewers something to watch while they waited, it offended all of our players who were eager to get into the game and weren't able to, while instead having to watch others enjoy that freedom. "The decision to allow any streamers to bypass the queue was clearly a mistake," he said. Wilson admitted this move was a "mistake". We also allowed some other streamers who weren't involved in the campaign to skip the queue too so that they weren't on the back foot." Most streamers did not ask for this, and should not be held to blame for what happened. So we made the hasty decision to allow those streamers to bypass the queue. This was about as close as you could get to literally setting a big pile of money on fire. "We had arranged to pay for two hours of streaming, and we ran right into a login queue that would take two hours to clear. "The backstory is that we have recently been doing some proper paid influencer marketing, and that involves arranging for big streamers to showcase Path of Exile to their audiences, for money (they have #ad in their titles)," Wilson explained. Wilson offered an explanation for this, revealing the developer had paid some streamers to play Ultimatum for a couple of hours at launch, and if they had not been able to play due to server issues, "This was about as close as you could get to literally setting a big pile of money on fire." Watch on YouTube Eurogamer news cast: the improvements the PS5 desperately needsĪmid all this, Grinding Gear Games allowed streamers to bypass the slow queue, enraging the wider Path of Exile community. "We know the Path of Exile realm can handle this much load, it's just a matter of divining what subtle fuckery is causing the problem today." "We will continue to work on this issue until the servers are working perfectly," Wilson said. This issue remains, although Grinding Gear Games is currently trying to work out the problem. "Aside from catastrophically ruining our launch day, it completely mystified us because we have been so careful with realm infrastructure changes." Grinding Gear Games disabled migration entirely, which solved the queue speed issue by around the one hour mark, but at that point "the realm freaked out" and dumped most of the players out, then continued to do this roughly every 10 minutes or so for the rest of the day. Why? There was a "human error" that meant an important "trickle migration" process was not run, causing the queue to be "unbearably" slow to empty. "This launch has been rough, to say the least," lead developer Chris Wilson said in a post on the Path of Exile subreddit.Īccording to Wilson, immediately upon the launch of the league, the queue began to run incredibly slowly - so slowly that it would take at least two hours to get everyone in the game. These players would also gain the lead in the fight for extremely valuable rewards given to those who finish on top of the ladder.īut Ultimatum suffered a disastrous launch that prevented people from playing. There is an element of competition here, with those reaching the highest maps first expected to dominate the in-game economy over the next few months.
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